Security of Online Ordering

John Sergeant Associates is committed to ensuring your security when ordering online. We have technical systems in place to ensure your security when providing your credit card details.

We use eWay (http://www.eway.com.au) to process your credit card payment. Your credit card details are never handled by our system and we do not receive a copy of your credit card number. eWay is a trusted Australian Credit Card processor that is used by thousands of websites to process credit card online.

Secure Encryption

Our website uses 128 bit encryption to securely encrypt your personal data including your credit card details. Your credit card details are never stored on your server and after the transaction has been complete only your ordering details are maintained.

Tips for Ordering Safely Online

Never submit your credit card details over an insecure site. Furthermore, don't simply believe that because a site claims to be secure, that it is. Check your browser - a small, locked padlock somewhere on the base of your browser will indicate that a site is secure. A https:// URL also indicates a secure server.

Fraud Prevention

To prevent fraudulent use of your credit cards, the billing address you enter on this website must match the address of your credit card account. When your order is processed the address you provided the addresses are matched by our financial institution and an incorrect address will result in a declined transaction.

When you make an order using John Sergeant Associates your IP address is logged to improve the security of our system.

We will phone your contact phone number before sending your order if we have any questions regarding your order, so please ensure that you provide a valid phone number.